Terms of service

1. Who we are

Hey.ai is a digital consultancy based in Porto, Portugal. In these terms, "we", "us" and "Hey.ai" mean the company; "you" means the business or person engaging us or using this website.

We provide AI consulting and automation services only. Any other capability is out of scope unless named in a signed proposal.

2. The services we provide

Our work covers, depending on what we agree: rollout of Claude Code and large language models across your team; ready-made and custom skills and automations; custom AI agents; system and API integrations; workflow automation; AI diagnosis and roadmap; reporting dashboards; and related SaaS tooling and team training.

We work in small, provable steps. Each engagement, its scope, deliverables, timeline and price are defined in a written proposal you approve before work starts. If something isn't in that proposal, it isn't part of the engagement until we both agree in writing.

3. Proposals, fees and payment

Fees, milestones and the payment schedule are set out in each proposal. Unless stated otherwise, invoices are due within 30 days. Recurring retainers renew for the agreed period and can be ended with the notice stated in the proposal.

Prices exclude VAT and any third-party costs (for example, model usage, API or software licences), which we'll always flag to you in advance.

4. What we need from you

To do good work we need timely access to the people, systems, accounts and information the engagement depends on, and a named contact who can make decisions. Delays in access or feedback may shift timelines.

You confirm that you have the right to give us access to any systems, data and accounts you share, and that doing so doesn't breach your agreements with third parties.

5. How AI outputs work, and their limits

AI systems are probabilistic. They can be wrong, incomplete or biased, and outputs may vary between runs. We build guardrails, testing and human review into what we deliver, but automations and agents are tools that support your team's judgement, they don't replace it.

You remain responsible for decisions made using our deliverables, especially where they affect customers, employees, legal, financial or safety-critical matters. We recommend keeping a human in the loop for any consequential action.

Some deliverables rely on third-party AI providers (such as Anthropic). Their models, availability and terms are outside our control and may change.

6. Ownership and intellectual property

Once an engagement is paid in full, you own the custom deliverables we build specifically for you, the configurations, prompts, workflows and code written for your project.

We keep ownership of our pre-existing methods, reusable components, internal tools and know-how, and we may reuse this general expertise on other projects. Third-party software and models remain owned by their providers and are used under their licences.

7. Confidentiality

Anything you share that isn't public, we treat as confidential and use only to do the work. We expect the same of you regarding our methods and proposals. This holds during the engagement and after it ends. Data handling is detailed in our Privacy policy.

8. Warranties and disclaimers

We carry out our services with reasonable skill and care. Beyond that, and to the extent the law allows, our work is provided without further warranties, we don't guarantee specific business results, revenue, savings or that any system will be uninterrupted or error-free.

9. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential losses (such as lost profits, lost data or business interruption). Our total liability for any engagement is limited to the fees you paid us for that engagement in the 12 months before the claim.

Nothing here limits liability that cannot be limited by law, such as for fraud or death or personal injury caused by negligence.

10. Ending an engagement

Either of us can end an engagement with the notice set in the proposal, or immediately if the other seriously breaches these terms and doesn't fix it within 14 days of being asked. On ending, you pay for work done up to that point, and we hand over the deliverables you've paid for.

11. Changes to these terms

We may update these terms to reflect changes in our services or the law. The version that applies to an engagement is the one in force when you approve its proposal. Material changes to the website terms take effect when posted here.

12. Governing law

These terms are governed by Portuguese law, and the courts of Porto have jurisdiction over any dispute, without prejudice to any consumer rights you may have under the law of your own country.

13. How to reach us

Questions about these terms? Write to [email protected] or to Hey.ai, Rua de Pinto Bessa 272, office 2, 4300-427 Porto, Portugal.